Frequently Asked Questions

Have you received a voucher for matchashop.de and now want to use it in our shop? It’s easy. 
How to redeem the voucher code:

  1. Go to our ‘shop’ page and add your desired items to your shopping cart.
  2. Once you have added everything you want, click ‘Your account’ at the top right of the page to either log in to an existing account or create a new customer account.
  3. After creating a new customer account or logging in to your existing one, go to your ‘Shopping cart’ at the top right of the page.
  4. At the bottom left of the shopping cart is an input field where you can enter the voucher code.
  5. Now click the ‘Redeem’ button directly after the input field.
  6. The value of the voucher will be added to your account as a credit, and you can continue to the ‘Checkout’ at the top right to complete your order.

Unused credit will remain in your customer account until your next order, for which it can then be used.

The voucher amount cannot be paid out in cash in full or in part.

If you have any questions, please do not hesitate to contact us.